Grievance Redressal Policy | MS Perfumes
At MS Perfumes, we are committed to addressing customer concerns fairly, promptly, and transparently. This Grievance Redressal Policy explains how customers can raise complaints and how we handle them.
1. Objective
The objective of this policy is to provide an effective mechanism for resolving customer grievances related to products, orders, payments, delivery, refunds, website usage, or services offered by MS Perfumes.
2. Scope of Grievances
Customers may raise grievances related to:
Product quality, defects, or damage
Incorrect or incomplete orders
Delivery delays
Refunds, returns, or cancellations
Billing or payment issues
Website functionality or misuse of personal data
3. Grievance Officer Details
In accordance with applicable laws, the Grievance Officer for MS Perfumes is:
Name: Grievance Officer – MS Perfumes
Address: Sabang, Paschim Medinipur, West Bengal – 721144, India
Phone: +91 6295 853 851
Email: mnitai110@gmail.com
4. How to Raise a Grievance
Customers can submit grievances through:
Email: mnitai110@gmail.com
Phone: +91 6295 853 851
Please include the following details for quicker resolution:
Order ID (if applicable)
Description of the grievance
Supporting documents or images (if any)
5. Acknowledgement & Resolution Timeline
All grievances will be acknowledged within 48 hours of receipt.
We aim to resolve grievances within 15 working days from the date of receipt.
If additional time is required, customers will be informed accordingly.
6. Resolution Process
Upon receiving a grievance:
The matter will be reviewed internally
Necessary verification will be conducted
A suitable resolution (refund, replacement, clarification, or corrective action) will be communicated
7. Escalation
If a customer is not satisfied with the resolution, they may request escalation by replying to the same communication thread. The grievance will be reviewed by senior management.
8. Misuse of Grievance Mechanism
MS Perfumes reserves the right to reject grievances that are:
Frivolous or malicious
Repetitive without new information
Abusive or threatening in nature
9. Policy Updates
This policy may be updated from time to time without prior notice. Updates will be posted on this page.
10. Governing Law
This Grievance Redressal Policy shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in West Bengal, India.
✔ Recommended Footer Line (Legal Compliance)
For any grievance, contact our Grievance Officer at mnitai110@gmail.com or +91 6295 853 851.
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