Return Policy
We want you to be completely satisfied with your purchase from MS PERFUME . If you have any concerns or issues with your order,
please review our return policy below:
1. Returns and Exchanges:
1.1. Return Period:
- We accept returns within [10] days from the date of delivery.
1.2. Eligibility:
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
1.3. Process:
- To initiate a return, please contact our customer service at mnitai110@gmail.com or +918370935136 to obtain a Return Authorization (RA) number.
1.4. Return Authorization (RA) Number:
- All returns must have a valid RA number issued by our customer service team. Please include this number on the return packaging.
2. Shipping the Return:
2.1. Customer Responsibility:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
2.2. Packaging:
- Please pack the item securely to prevent damage during transit. We recommend using the original packaging if possible.
3. Refunds:
3.1. Processing Time:
- Once we receive the returned item, please allow [10] business days for us to process the return and issue a refund.
3.2. Refund Method:
- Refunds will be issued using the original payment method.
4. Exchanges:
4.1. Defective or Incorrect Items:
- If you receive a defective or incorrect item, we will provide a replacement. Contact our customer service to arrange an exchange.
5. Exceptions:
5.1. Final Sale Items:
- Certain items marked as "Final Sale" or "Non-Returnable" are not eligible for returns.
5.2. Opened or Used Products:
- Opened or used products are not eligible for return unless they are defective.
6. Contact Information:
For any questions or concerns regarding returns, please contact our customer service at [customer_service@email.com] or [phone number].
Thank you for shopping at MS PERFUME . We appreciate your business!
MS Perfume - Where Luxury Meets Authenticity.
At the heart of MS Perfume lies an unwavering commitment to quality and authenticity. We believe that true luxury stems from the purity of ingredients and the meticulous craftsmanship that goes into every bottle. From the moment our perfumers select the finest raw materials to the final spritz of fragrance that caresses your skin, we uphold the highest standards of excellence.
Our journey begins with the sourcing of ingredients - a quest for the rarest and most exquisite elements nature has to offer. From the delicate petals of Bulgarian roses to the exotic spices of the Far East, each ingredient is handpicked for its unparalleled quality and olfactory allure. We forge partnerships with trusted suppliers who share our dedication to sustainability and ethical practices, ensuring that every step of the production process upholds our commitment to authenticity.
Once the ingredients are in our hands, our master perfumers embark on a journey of creativity and innovation. With years of experience and an innate understanding of scent composition, they artfully blend each note to create harmonious symphonies that captivate the senses. Drawing inspiration from nature, culture, and emotion, they craft perfumes that transcend trends, standing the test of time as timeless classics.
But our pursuit of excellence doesn't end there. Each perfume undergoes rigorous testing and refinement, ensuring that every aspect - from longevity to sullage - meets our exacting standards. We believe that true luxury lies in the details, and it's these meticulous touches that elevate our fragrances from mere scents to sensorial experiences.
At MS Perfume, we understand that luxury is not just about what you wear, but how it makes you feel. That's why we infuse each bottle with a sense of opulence and indulgence, from the exquisite packaging to the silky texture of the perfume itself. Every aspect of the MS Perfume experience is designed to evoke a feeling of luxury and sophistication, transporting you to a world of effortless glamour and refinement.
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