Support Policy | MS Perfumes
At MS Perfumes, we are committed to providing reliable and timely support to ensure a smooth and satisfying customer experience. This Support Policy outlines how we assist customers with inquiries, orders, and concerns.
1. Scope of Support
Our support team assists with:
Product information (perfumes and raw materials)
Order placement, order status, and tracking
Shipping and delivery-related queries
Damaged, missing, or incorrect items
Bulk orders, B2B, OEM, and private labeling inquiries
Technical formulation guidance or commercial usage advice for raw materials is limited and subject to availability.
2. Support Channels
You can contact our support team through the following channels:
Phone: +91 6295 853 851
Email: mnitai110@gmail.com
Website: www.msperfumes.in
We recommend emailing us for detailed issues so we can respond with accurate information.
3. Support Hours
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Closed
Queries received outside business hours will be addressed on the next working day.
4. Response Time
Emails: Within 24–48 business hours
Phone calls: During business hours only
Response times may vary during peak seasons or promotional periods.
5. Order & Delivery Support
For delivery-related concerns such as delays, damage, or missing items, customers must contact us within 48 hours of delivery with relevant order details and unboxing photos/videos, if applicable.
6. Product Concerns & Allergies
Perfumes may contain natural or synthetic fragrance compounds that could cause allergic reactions in sensitive individuals. Customers are advised to perform a patch test before use. MS Perfumes shall not be liable for allergic reactions resulting from product use.
7. Raw Material Usage Support
Raw materials are supplied for professional or informed use only. MS Perfumes does not provide liability for misuse, incorrect formulation, or regulatory non-compliance arising from third-party manufacturing or resale.
8. Misuse & Abuse Policy
We reserve the right to limit or refuse support in cases of:
Repeated misuse of support services
Abusive or threatening behavior
Fraudulent or misleading claims
9. Policy Updates
MS Perfumes may update this Support Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Information
For support-related queries, please contact:
MS Perfumes
Address: Sabang, Paschim Medinipur, West Bengal – 721144, India
Phone: +91 6295 853 851
Email: mnitai110@gmail.com
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