Return & Exchange Policy | MS Perfumes
At MS Perfumes, we are committed to delivering high-quality perfumes and perfumery raw materials. Due to the nature of our products, returns and exchanges are subject
to the following policy.
1. Eligibility for Return or Exchange
Return or exchange requests are accepted only in the following cases:
Product received is damaged during transit
Product received is defective
Product received is incorrect or different from what was ordered
Requests based on fragrance preference, personal taste, or change of mind are not eligible.
2. Non-Returnable / Non-Exchangeable Items
The following items are not eligible for return or exchange:
Opened or used perfumes
Products with broken or tampered seals
Raw materials once opened or used
Customized, bulk, OEM, or B2B orders
Products purchased during special sales or clearance (unless damaged or incorrect)
3. Timeframe to Raise a Request
Customers must raise a return or exchange request within 48 hours of delivery by contacting our support team with:
Order ID
Reason for request
Clear images or an unboxing video of the product and outer packaging
Requests made after 48 hours will not be considered.
4. Verification & Approval
All return and exchange requests are subject to inspection and approval by MS Perfumes.
Once approved, customers will receive instructions for return or exchange processing.
5. Return Shipping
If the request is approved due to our error (damaged, defective, or incorrect product), return shipping costs will be borne by MS Perfumes.
In other approved cases, return shipping charges shall be borne by the customer.
6. Exchange Process
Exchanges are subject to product availability.
If the requested replacement product is unavailable, a refund or alternative product may be offered.
7. Processing Time
Returned items will be inspected upon receipt.
Approved exchanges or refunds will be processed within 7–10 business days after inspection.
8. Condition of Returned Products
Products must be:
Unused and unopened
In original packaging with all labels intact
Products failing quality checks will not be eligible for return or exchange.
9. Limitation of Liability
MS Perfumes shall not be liable for allergic reactions or misuse of products. Customers are advised to perform a patch test before using perfumes.
10. Contact Information
For return or exchange-related queries, please contact:
MS Perfumes
Address: Sabang, Paschim Medinipur, West Bengal – 721144, India
Phone: +91 6295 853 851
Email: mnitai110@gmail.com
Website: www.msperfumes.in
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