Refund & Cancellation Policy | MS Perfumes

At MS Perfumes, we strive to ensure complete customer satisfaction. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds are processed.

1. Order Cancellation

• Orders can be cancelled only before dispatch.

• Once an order has been shipped, cancellation requests will not be accepted.

• To request cancellation, customers must contact us immediately via phone or email with the order details.

2. Cancellation by MS Perfumes

MS Perfumes reserves the right to cancel an order in cases such as:

• Product unavailability or stock issues

• Pricing or listing errors

• Payment failure or suspected fraudulent transactions

In such cases, the full amount paid will be refunded to the original payment method.

3. Refund Eligibility

Refunds are applicable only in the following cases:

• Product received is damaged during transit

• Product received is defective

• Product received is incorrect or not as per the order

Refunds will not be issued for:

• Change of mind or fragrance preference

• Opened or used products

• Products with tampered or broken seals

• Bulk, customized, or B2B orders (unless otherwise agreed in writing)

4. Refund Request Timeline

Refund requests must be raised within 48 hours of delivery by providing:

• Order ID

• Reason for refund

• Clear photos or unboxing video of the product and packaging

Requests raised after 48 hours will not be eligible.

5. Refund Process

• All refund requests are subject to verification by MS Perfumes.

• Once approved, refunds will be processed within 7–10 business days.

• Refunds will be credited to the original mode of payment only.

6. Replacement Option

In certain cases, MS Perfumes may offer a replacement instead of a refund, depending on product availability and customer preference.

7. Shipping Charges

• Shipping charges are non-refundable, except in cases where the return is due to our error.

• If free shipping was availed, the actual shipping cost may be deducted from the refund amount.

8. Failed or Delayed Refunds

If you have not received your refund within the stated timeframe, please check with your bank or payment provider first.
If the issue persists, contact our support team for assistance.

9. Force Majeure

MS Perfumes shall not be liable for delays or failures in refunds due to events beyond our control, including natural disasters, strikes, or courier service disruptions.

10. Contact Information

For refund or cancellation-related queries, please contact:

MS Perfumes
Address: Sabang, Paschim Medinipur, West Bengal – 721144, India
Phone: +91 6295 853 851
Email: mnitai110@gmail.com
Website: www.msperfumes.in